NAMI Eastside respects and values your privacy.
Procedures:
Please read this Privacy Policy (the "Privacy Policy") carefully to understand how NAMI Eastside, (collectively referred to herein as "NAMI Eastside" or "we") uses and protects the information provided to NAMI Eastside by any individual person or entity who accesses, uses or registers to use NAMI Eastside Website (collectively referred to herein as "you" or "your"). This Privacy Policy applies to the NAMI Eastside Website and any variations or successors to it, any NAMI Eastside computer software or applications downloadable or otherwise available from NAMI Eastside and any services provided by NAMI Eastside (the "Website").
This Privacy Policy applies to you and is part of the website's Terms of Service Agreement ("TOS").
All the Personal Information you provide through the Software is subject to and governed by this Privacy Policy. The Privacy Policy may be updated.
Your access, usage, and registration of the Website are subject to the TOS and this Privacy Policy, which indicate your agreement and acknowledgment to be bound by them.
Use of Collected Information:
Information We Collect
We may collect the following types of information:
- We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details.
- Demographic Information: Age, gender, location, and other demographic details.
- Service Usage Data: Information on program participation, event attendance, and other interactions with our services.
- Donor Information: If you donate, we collect payment details, transaction history, and related data.
- Website Tracking and Analytics: We collect data on website usage, including IP addresses, device types, browsing behaviors, and interactions with our digital content through cookies and similar tracking technologies.
- Email Analytics and Newsletters: When you subscribe to our newsletters or receive emails, we may track engagement metrics such as open rates, click-through rates, and interactions with links to assess the effectiveness of our communications.
- Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our site.
- SMS: By providing your mobile number and opting in to receive SMS messages from NAMI Eastside, you consent to receive recurring text messages regarding our programs, events, and updates. Message frequency may vary.
How We Use Your Information
We use collected data for the following purposes:
- To provide and improve our programs and services.
- To communicate with you regarding events, resources, and organizational updates.
- To analyze service effectiveness and program impact.
- For Grant Reporting: We may aggregate and anonymize data to report on service usage, program outcomes, and demographic insights as required by funding agencies.
- To comply with legal obligations and ensure data security.
- For Website Analytics and Improvement: We analyze website usage patterns to optimize user experience and improve accessibility.
- For Email Analytics: We use email tracking data to refine our communications and provide more relevant content.
Data Sharing and Disclosure
We do not sell or rent personal data. However, we may share data in the following cases:
- With grant funders and partners in an aggregated and anonymized format for reporting purposes.
- With service providers who assist us in operating our programs and services, subject to confidentiality agreements.
- With third-party analytics services that help us understand and improve website performance and user engagement.
- As required by law, such as in response to legal requests or compliance obligations.
Who Has Access to the Information?
Only NAMI Eastside, its employees, office volunteers, webmasters, and officers may ave access to personally identifiable information in our database. No one will share personally identifiable information with anyone else without permission except as required by law or as outlined in this policy.
Data Security Commitment:
We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. However, no system is entirely secure, and we encourage users to take precautions when sharing personal information:
- We use firewalls to help prevent outside parties from accessing our database server through the Internet.
- Physical access to the database server is restricted to authorized individuals.
- For SMS communications, we partner with compliant messaging platforms that adhere to industry standards for data security and privacy.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and maintain records for grant reporting requirements.
SMS Messaging and 10DLC Compliance:
- Consent for SMS Communications:
- By providing your mobile number and opting in to receive SMS messages from NAMI Eastside, you consent to receive recurring text messages regarding our programs, events, and updates. Message frequency may vary.
- You can opt out of SMS messages anytime by replying "STOP" to any message. Upon receiving "STOP," you will no longer receive SMS messages from NAMI Eastside.
- If you need assistance, reply "HELP" to any message or contact us at (425) 885-6264.
- Opt-Out Mechanisms:
- In addition to SMS opt-out options, you may unsubscribe from email or hard copy messages by putting the word “Unsubscribe” in the subject line of your email or by contacting us at (425) 885-6264.
- Opt-out requests will be processed promptly, and you will no longer receive communications via the opted-out channel.
- Data Handling for SMS Campaigns:
- Mobile numbers collected for SMS communications will only be used for the purposes explicitly stated during opt-in.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
- Message and Data Rates:
- Standard message and data rates may apply to SMS messages. NAMI Eastside is not responsible for any charges incurred from receiving text messages.
Changes to Privacy Policy:
We may change this Privacy Policy at any time without prior notice. If we do, we will post the changes on our website's Privacy Policy page so that all users will know what type of personally identifiable information we collect and how we use this information. Continued use of our website or services following the posting of changes to this Privacy Policy will be interpreted as your agreement to be bound by the changes.
Contact Information:
If you have questions about this Privacy Policy, SMS messaging practices, or how to update your communication preferences, please email us at in**@***********de.org or call (425) 885-6264.
Our Mission
The mission of NAMI Eastside is to provide advocacy, education, support, and public awareness so that all people impacted by mental illness and mental health conditions can lead healthy and productive lives.
